Shipping & Returns

SHIPPING

Free shipping on all orders over €59. 
Orders under €59: flat rate €4.90 within the EU.

Estimated delivery times:
— Germany, Austria, Netherlands: 3-5 business days
— France, Belgium, Denmark, Sweden: 4-6 business days
— Rest of EU: 5-8 business days

All orders include tracking. You'll receive a shipping confirmation email with your tracking number within 24 hours of dispatch.

RETURNS

We want you to love your LUMEA tools. If you don't, we make returns simple.

— 30-day money-back guarantee on all products
— Products must be in original packaging
— Return shipping is free within Germany
— Refunds are processed within 5-7 business days after we receive the return

To start a return, email hello@mylumea.co with your order number.

Please note: For hygiene reasons, LED masks that show visible signs of use on the silicone surface may be subject to a 20% restocking fee. Unused and sealed products are always eligible for a full refund.