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AED 1,499

Refund policy

You have 14 calendar days from receiving the parcel to change your mind, with no explanation needed.

How to return

  • Tell us within those 14 days, through the form on the contact page, that you are cancelling the order. Give us the order number.
  • We reply by email with the address to send the parcel to.
  • Send back everything you received: the mask, the remote, the USB cable and the instructions.

Your money back

  • We refund the full amount you paid, within 14 days of the date you tell us you have changed your mind.
  • We may wait to pay until we have the product back, or until you show us proof that you have sent it.
  • You get the money back the same way you paid. If you paid cash on delivery, we ask for a bank account in your name.
  • We hold back no fee for the return or for repacking.

Return shipping

You pay to send it back, unless the product is faulty. If the product is faulty or arrived damaged, the return is on us.

Write to us before you send anything: we reply with the return address and with what the return will cost, so you know before you decide. If the address is in another country, we say so.

The condition of the product

You can open the box and try the product, the way you would in a shop. If you have used it more than you needed to in order to see whether it suits you, you are responsible for any loss in its value.

Warranty

Separately from the 14 days, you have a two-year warranty from delivery. If a fault appears that is not down to the way you used the device, the product is repaired or replaced; if neither is possible, you get a price reduction or your money back.

The product arrived damaged

Check the parcel in front of the courier. If it is torn or has been opened, you can refuse it on the spot. If you notice the problem later, take a few photos and write to us through the form on the contact page. We send you a new product or refund you, at our expense.